Refund policy
Return and Refund Policy
We want you and your pet to love every Zynglos purchase. If something isn't right, here is how we make it right.
30-day returns
You can request a return within 30 days of the delivery date. Items must be unused, clean and in their original packaging. Grooming tools, bowls and bedding that have been used by a pet cannot be returned for hygiene reasons unless they arrive damaged or defective.
Damaged, defective or wrong items
If your order arrives damaged, does not work, or is not what you ordered, contact us within 30 days of delivery with your order number and a clear photo. We will send a free replacement or give you a full refund, including the original shipping cost. In most cases you do not need to send the item back.
How to start a return
- Visit our contact page and send us your order number and the reason for your return.
- We will reply within 2 business days with next steps and, if needed, a return address.
- Ship the item back with tracking. Do not send returns without contacting us first, as they will not be accepted.
Return shipping
If you are returning an item because you changed your mind, you are responsible for the return shipping cost, and original shipping fees are not refundable. We cover return shipping when the item is damaged, defective or incorrect.
Refunds
Once we approve your refund, it is sent to your original payment method within 5 to 10 business days. Your bank or card provider may need additional time to post it.
Order changes and cancellations
We can cancel or change an order if you contact us before it ships. Once an order has shipped it can no longer be cancelled, but you can still return it under this policy.
Lost or delayed packages
If your tracking has not updated for 10 days or your order has not arrived within the delivery window in our Shipping Policy, contact us and we will investigate, then reship or refund your order.
Questions
Reach us any time through our contact page.